Terms of Service
These Terms of Service ("Terms") govern your access to and use of Terminklick (the "Service"), operated by Laib Technologies GmbH ("we", "us", or "our"). By registering for or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Description of Service
Terminklick is a software-as-a-service platform that allows businesses ("you" or the "Controller") to create and manage appointment bookings for their customers. We provide the technical infrastructure; you use it to operate your own booking workflow.
2. Account Registration
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at info@terminklick.ch if you suspect unauthorised access.
You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of your business.
3. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable regulation.
- Collect or store personal data beyond what is necessary for appointment management.
- Attempt to gain unauthorised access to the Service or its underlying systems.
- Resell, sublicense, or otherwise make the Service available to third parties without our written consent.
- Use the Service to send unsolicited commercial communications.
4. Data Processing Agreement (DPA)
This section constitutes the Data Processing Agreement between you (the Controller) and us (the Processor) as required by Article 28 of the General Data Protection Regulation (GDPR) and applicable data protection law.
4.1 Roles. When your customers book appointments through the Service, you are the data controller and we act solely as a data processor on your behalf. We process customer personal data only to provide the Service to you.
4.2 Purpose limitation. We process customer personal data exclusively for the purpose of operating the appointment management features of the Service. We do not use customer data for advertising, profiling, analytics sold to third parties, or any other purpose.
4.3 Your obligations as Controller. You are responsible for ensuring that you have a lawful basis for collecting your customers' personal data, that you provide them with appropriate privacy information at the point of booking, and that you handle any data subject rights requests they raise with you.
4.4 Our obligations as Processor. We will: (a) process personal data only on your documented instructions; (b) ensure that persons authorised to process personal data are bound by confidentiality; (c) implement appropriate technical and organisational security measures; (d) assist you in fulfilling data subject rights requests to the extent technically feasible; (e) delete or return all personal data upon termination of the Service relationship.
4.5 Sub-processors. We use the following categories of sub-processors to deliver the Service: email delivery providers (to send booking notifications) and hosting/infrastructure providers (to store and serve the application). We will inform you of any material changes to sub-processors.
4.6 Data breach notification. In the event of a personal data breach affecting your customers' data, we will notify you without undue delay and no later than 72 hours after becoming aware of the breach, providing sufficient information for you to meet your own notification obligations under GDPR Art. 33 and Art. 34.
4.7 Retention and deletion. Customer booking personal data (name, email, phone, message) is automatically anonymised 30 days after the appointment takes place. Upon account deletion, all remaining data associated with your account is permanently removed within 7 days.
5. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Laib Technologies GmbH. You retain ownership of any content or data you upload. You grant us a limited licence to process that content solely to provide the Service.
6. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
7. Limitation of Liability
To the fullest extent permitted by law, Laib Technologies GmbH shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.
8. Termination
You may delete your account at any time by contacting us. We reserve the right to suspend or terminate your account if you breach these Terms. Upon termination, your right to use the Service ceases immediately and we will process any data deletion in accordance with section 4.7.
9. Governing Law
These Terms are governed by the laws of Switzerland. Any disputes shall be subject to the exclusive jurisdiction of the courts of Switzerland.
10. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated to your registered email address at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the Service and delete your account.
11. Contact
Questions about these Terms:
Laib Technologies GmbH
Martina-Hälg-Strasse 1, 8590 Romanshorn, Schweiz
info@terminklick.ch