Frequently asked questions
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Getting started
What is Terminklick?
Terminklick gives your business a public booking page. Customers pick a staff member, a service, and a time slot, and the booking lands directly in your dashboard. No phone calls needed.
Do my customers need to create an account?
No. Customers book with just their name, email, and phone number. They manage or cancel their booking later through a private link sent by email, without ever registering.
How long does setup take?
Most businesses add their staff, services, and availability, and publish their booking page within the same day. There's no onboarding call required.
Is there a limit on staff, services, or bookings?
No. Your plan includes unlimited staff members, services, and bookings.
Bookings and availability
Can I review bookings before they're confirmed?
Yes. Choose manual confirmation in your settings and every request waits for your approval. Or leave it on automatic and bookings confirm themselves the moment a slot is chosen.
How do I set my availability?
Define recurring weekly hours in a few clicks, or add one-off blocks for specific dates. You can change either at any time.
Can two customers book the same time slot by mistake?
No. Once a slot is booked or has a pending request, it's no longer offered to other customers, so double-booking isn't possible.
Can a customer cancel their own booking?
Yes, at any time, using the private link they received by email. No account or phone call needed.
Security and privacy
Is my account protected by two-factor authentication?
You can turn on optional two-factor authentication (TOTP, using any standard authenticator app) with single-use backup codes in your account settings.
Does Terminklick track my customers?
No. There are no third-party trackers, ad cookies, or analytics scripts on the public booking page or your dashboard.
What happens to customer data over time?
Customer contact details are anonymised automatically a set number of days after the appointment. Customers can also request an export or deletion of their own data at any time through their private booking link.
Pricing and billing
How much does Terminklick cost?
18 CHF a month, or 160 CHF billed yearly. See our pricing page for full details.
Do you offer more than one plan?
No, one plan includes every feature, so there's nothing to compare or upgrade later.
What languages is Terminklick available in?
German, French, Italian, and English: for your dashboard, your public booking page, and every email sent to your customers.